Lloyds Bank PLC

Financial Ombudsman decision DRN9245130 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Lloyds has accepted it made a mistake which meant details of Miss B’s account were shared with her father when they shouldn’t have beenData and privacy

Lloyds then took several months to sort things out.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9245130.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.