HSBC Bank plc

Financial Ombudsman decision DRN9243465 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr M complains that HSBC Bank Plc accepted an additional payment into his savings account and then refused to pay interest on it.Interest and rates

And he also complains that he’d not previously been told that he’d have to wait five days between his existing savings account maturing and being able to open a new one.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9243465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.