Nationwide Building Society

Financial Ombudsman decision DRN9240926 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr A complains that Nationwide Building Society gave him personal information about his account without first taking him through security.Identity checks and access

He also feels that Nationwide provided him with a poor service when he complained about this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9240926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.