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TSB Bank plc
Financial Ombudsman decision DRN9239621 Upheld
Upheldoutcome, as published by the Ombudsman
£3,096redress stated in the decision
Sat Aug 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Support for vulnerable customers
In the Ombudsman’s words
She brings this complaint against TSB under section 75 of the Consumer Credit Act 1974Product mis-sold
she’s elderly, lives alone and has a visual impairment which makes written communication difficult for herSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9239621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.