MBNA Limited

Financial Ombudsman decision DRN9239051 Not upheld

Not upheldoutcome, as published by the Ombudsman

£32redress stated in the decision

Wed Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr C complains about the information that he was given by MBNA Limited when he contacted it about his financial difficulties.Treatment in financial difficulty

he wasn’t told that it was possible to overpay on a repayment plan and avoid negative financial reporting.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9239051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.