Santander UK Plc
Financial Ombudsman decision DRN9233025 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Mr H says he’s disabled and in poor health, so it’s difficult for him to deal with these matters.Support for vulnerable customers
Mr H complains that Santander UK plc refused to transfer money from a matured bond account to another account and sent him an incomprehensible letter about a standing order.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9233025.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.