NewDay Ltd

Financial Ombudsman decision DRN9229268 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs P was understandably unhappy when NewDay wanted her to withdraw her complaint to this service.Complaint handling

It didn’t add her store card loyalty points and didn’t deal well with her complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9229268.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.