Aldermore Bank Plc
Financial Ombudsman decision DRN9211665 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Data and privacy
In the Ombudsman’s words
shouldn’t have approved her mortgage application as it was submitted fraudulently by a broker using false informationProduct mis-sold
it failed to provide a copy of her application form when she asked for itData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9211665.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.