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Creation Financial Services Limited
Financial Ombudsman decision DRN9199775 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sat Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr L complains about how Creation Financial Services Limited (“Creation”) has dealt with the allocation of hotel chain loyalty points that are earned through spending on its credit card account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9199775.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.