Barclays Bank UK PLC

Financial Ombudsman decision DRN9197083 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss P complains that Barclays Bank UK PLC didn’t refund her money straight away when she made a direct debit indemnity claim and then gave her incorrect information.Complaint handling

Barclays’ service had fallen below the required standard as they’d incorrectly recorded the indemnity claim as being rejected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9197083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.