Lloyds Bank PLC

Financial Ombudsman decision DRN9191400 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

didn’t properly set up her debt management plan and harassed her when she was making payments through the planTreatment in financial difficulty

compensate her for the poor handling of her concernsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9191400.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.