HSBC Bank plc

Financial Ombudsman decision DRN9190376 Upheld

Upheldoutcome, as published by the Ombudsman

£1,566redress stated in the decision

Tue Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

problems and costs he had after a payment he was making to buy a house was delayed by the bankPayment delayed or failed

HSBC did a particularly poor job in communicating the reasons for the checksService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9190376.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.