Lloyds Bank PLC

Financial Ombudsman decision DRN9184222 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Vulnerability may, for example, be because of age or physical or mental ill-health. I cannot see that Mr K had any characteristics that should have caused Lloyds to view him as vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9184222.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.