FirstRand Bank Limited

Financial Ombudsman decision DRN9173887 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss C complains FirstRand Bank Limited (trading as “MotoNovo”) re-possessed her car despite agreeing she could pay off her arrears caused by financial difficulties over time.Treatment in financial difficulty

I also require FirstRand Bank Limited to arrange for the adverse information it has registered to be removed from Miss C’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9173887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.