Nationwide Building Society

Financial Ombudsman decision DRN9158223 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mrs H also complained about what Nationwide did when she tried to sort this out. She said that she was passed from one branch to another, and received very poor customer service.Complaint handling

Mrs H complained that Nationwide Building Society gave her some wrong information about an account, and then provided poor customer service when she asked it to solve the problem the wrong information caused.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9158223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.