Shawbrook Bank Limited

Financial Ombudsman decision DRN9155172 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

it took four days for Shawbrook Bank Limited (“Shawbrook”) to credit a large sum of money she’d sent to Shawbrook from her current account.Payment delayed or failed

Mrs D also complains that she received poor customer service during her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9155172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.