TSB Bank plc

Financial Ombudsman decision DRN9124751 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr M complains about the service he received from the TSB Bank plc (TSB) when he applied for a loan. He feels he has been treated unfairly.Interest and rates

I also take into account that Mr M was not guaranteed a loan at 2.8% and he was advised of that. So, when TSB properly assessed his financial circumstances a different APR has been produced. That is unfortunate but not unfair. And I think the £75 offered to Mr M was reasonable for the confusion TSB caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9124751.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.