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Credit Resource Solutions Limited

Financial Ombudsman decision DRN9123458 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

CRS also acknowledge that the content of its telephone communication fell ‘well below’ its own standards.Complaint handling

CRS continued to call Mr D despite his explanation that it was not his phone and that he would like to correspond in writing instead.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9123458.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.