Nationwide Building Society

Financial Ombudsman decision DRN9123294 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ms C complains about the way she’s been treated by some members of staff at Nationwide Building Society.Complaint handling

Nationwide had acknowledged it had given Ms C out of date information when she’d tried to deposit coins, she’d experienced delay when she wanted to open a Cash Card account and Nationwide hadn’t replied promptly to an email she’d sent.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9123294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.