NewDay Ltd

Financial Ombudsman decision DRN9120518 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms A fell into financial difficulties in October 2016. She says she was offered a payment holiday and then asked for a week extension to this.Treatment in financial difficulty

Ms A complains that NewDay Ltd (the business) gave her inconsistent advice about the impact of a payment arrangement on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9120518.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.