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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN9111034 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
remove any record of a default/defaults under the agreement from Mr B’s credit fileCredit file reporting
Mr B has complained that Volkswagen Financial Services (UK) Limited, trading as Audi Finance, has not adhered to the terms of his hire purchase agreement.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9111034.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.