Santander UK Plc
Financial Ombudsman decision DRN9109770 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr W complains that Santander UK Plc changed his deposit account without notice to a lower interest accountInterest and rates
failed to send statements to him, and tax certificates he had requestedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9109770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.