National Westminster Bank Plc

Financial Ombudsman decision DRN9104390 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy

In the Ombudsman’s words

Miss A’s complaint is that National Westminster Bank Plc (“NatWest”) failed to provide her with all the information she requested under a subject access request.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9104390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.