Santander UK Plc
Financial Ombudsman decision DRN9099550 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss C complains about the customer service she’s received from Santander UK Plc about a number of issues. ... the bank didn’t make monthly international payments to her overseas bank account on a number of occasions.Payment delayed or failed
I accept that Miss C has experienced a good deal of frustration and distress and inconvenience because of the bank’s handling of this complaint.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9099550.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.