HSBC UK Bank Plc
Financial Ombudsman decision DRN9090710 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr and Mrs S are in business partnership and complain that HSBC UK Bank Plc did not assist them when they were under financial pressuresTreatment in financial difficulty
Mr and Mrs S don’t think HSBC did enough to help them in 2018 and say that it provided poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9090710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.