Ulster Bank Ltd

Financial Ombudsman decision DRN9088803 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling, Data and privacy

In the Ombudsman’s words

Miss H also complains that she wasn’t able to access her online account because of errors by Ulster Bank.Identity checks and access

Miss H complains Ulster Bank Ltd didn’t deposit a cheque she posted and failed to respond to letters she sent.Complaint handling

Miss H is unhappy that when responding to her complaint Ulster Bank forwarded a letter she’d been sent by another bank she’s a customer of.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9088803.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.