Nationwide Building Society

Financial Ombudsman decision DRN9088168 Not upheld

Not upheldoutcome, as published by the Ombudsman

£550redress stated in the decision

Wed May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr W complains that Nationwide Building Society reported adverse information about payments on his credit card account which meant that his mortgage application was delayed.Credit file reporting

He specifically says that Nationwide refunded the late payment fees and paid him £70 in compensation. It then agreed to remove the entries and it had not done so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9088168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.