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Tesco Personal Finance Limited
Financial Ombudsman decision DRN9085449 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I can understand why Mr S was confused. He was told he wasn’t eligible for a higher limit. But Tesco allowed him to exceed his limit by holding and then crediting additional payments.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9085449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.