Lloyds Bank PLC

Financial Ombudsman decision DRN9075834 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

I can’t say that the mortgage was mis-sold to Mrs S.Product mis-sold

Mrs S through her representative Ms W complains that Lloyds Bank plc didn’t take steps to ensure she understood a mortgage application made in 2010, despite her deafness.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9075834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.