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Creation Consumer Finance Limited
Financial Ombudsman decision DRN9062724 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
It also removed a missed payment marker that had been applied to Ms M’s credit file.Credit file reporting
Ms M complains that Creation Consumer Finance Ltd provided her with wrong information about paying down her fixed sum loan agreementProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9062724.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.