HSBC Bank plc

Financial Ombudsman decision DRN9057280 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Mr K complains that HSBC Bank Plc has charged him too much interest on a number of personal loans dating back to 2005. Mr K says that HSBC didn’t take account of his financial situation and has profited from his financial difficulties.Irresponsible lending

Mr K says that he still found it difficult to meet the repayments and in 2012 he contacted HSBC for help. He says that HSBC allowed him another loan which reduced his monthly payments further but has charged him a high interest rate.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9057280.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.