Santander UK Plc
Financial Ombudsman decision DRN9048861 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Nov 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mr E complains about the interest rate Santander UK Plc paid on his ISAInterest and rates
Pay Mr E the sum of £175 compensation for its poor service and complaint handling.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9048861.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.