National Westminster Bank Plc

Financial Ombudsman decision DRN9029808 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr A and Ms B also received a letter from NatWest in response to a subject access request that contained incorrect address history for them both.Identity checks and access

A complaint also wasn’t initially logged when Mr A first contacted NatWest about their concerns.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9029808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.