Capital One (Europe) plc

Financial Ombudsman decision DRN9029596 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

giving incorrect information to the Credit Reference AgenciesCredit file reporting

her confidential information had been sent to an incorrect addressData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9029596.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.