MotoNovo Finance Limited

Financial Ombudsman decision DRN9026366 Upheld

Upheldoutcome, as published by the Ombudsman

£6,821redress stated in the decision

Sun Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Miss W has complained that MotoNovo Finance Limited (“MotoNovo”) was irresponsible when it agreed car finance for her on 3 October 2014.Irresponsible lending

Remove all adverse information about this hire-purchase agreement from Miss W’s credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9026366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.