MEM Consumer Finance Limited

Financial Ombudsman decision DRN9019012 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Miss W complains that MEM Consumer Finance Limited (trading as Payday UK) gave her a loan which was unaffordableIrresponsible lending

Payday UK took about four months to give Miss W a full answer to her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9019012.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.