Nationwide Building Society

Financial Ombudsman decision DRN9008422 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

failed to credit his account with money which he paid in using an ATMPayment delayed or failed

it had offered a poor service when dealing with Mr R’s complaintService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9008422.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.