Atom Bank PLC

Financial Ombudsman decision DRN9007695 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs D complains that Atom Bank PLC didn’t tell her the interest rate on the account she had opened was about to change.Interest and rates

Mrs D says she was initially told by Atom it had told her about the change, before Atom accepted it hadn’t.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9007695.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.