National Westminster Bank Plc

Financial Ombudsman decision DRN8983128 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

NatWest said it accepted that there had been a delayPayment delayed or failed

H, a limited company, complains that National Westminster Bank Plc made mistakes with the process of switching its accounts from another bank causing inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8983128.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.