Santander UK Plc
Financial Ombudsman decision DRN8980568 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander should pay Mrs N some compensation for the distress and inconvenience she has been caused as a result of its handling of the matter, and its delay in contacting her about the debtComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8980568.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.