Pepper (UK) Limited
Financial Ombudsman decision DRN8968775 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Miss B complains that Pepper (UK) Limited, trading as Engage Credit, is refusing to consider her application to reduce her arrears repayments on her mortgage loan.Treatment in financial difficulty
She also complains that it continues to phone her rather than write to her as requested.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8968775.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.