Virgin Money plc
Financial Ombudsman decision DRN8965994 Not upheld
Not upheldoutcome, as published by the Ombudsman
£140redress stated in the decision
Sun Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mr F complains about Virgin Money plc (“Virgin”) regarding a repayment plan agreed after he lost his job.Treatment in financial difficulty
He wants the business to remove all references to arrears from his credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8965994.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.