HSBC UK Bank Plc
Financial Ombudsman decision DRN8954283 Upheld
Upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Fri Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr K complains that HSBC UK Bank Plc didn’t record details of his accounts with it on his credit file.Credit file reporting
I find nothing to indicate that HSBC told Mr K there was a technical issue or gave him accurate information about how long it would take to fix.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8954283.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.