Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN8954168 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

She is frustrated that it took so long to resolve her complaint and is disappointed with the bank’s customer service.Complaint handling

Mrs M complains that Bank of Ireland (UK) Plc cancelled a direct debit to her savings account, in error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8954168.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.