Nationwide Building Society

Financial Ombudsman decision DRN8950333 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Further it then told her it had corrected her address when it hadn’t and it didn’t deal with her complaint as it should’ve done.Complaint handling

Mrs M complains that Nationwide Building Society sent her confidential account information to the wrong address.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8950333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.