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Sterling Financial Security Ltd

Financial Ombudsman decision DRN8944296 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs M complained to us that Sterling Financial Security, trading as Best Solution, mis-sold her a debt reduction plan.Product mis-sold

compensation for the distress its poor handling of Mrs M’s complaint had causedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8944296.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.