HSBC UK Bank Plc
Financial Ombudsman decision DRN8942748 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Mr B complains that HSBC UK Bank Plc didn’t do enough to prevent and protect him from losing money to a scam.APP scam refund refused
HSBC acknowledged it didn’t offer to transfer Mr B to the fraud team on 8 September 2016.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8942748.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.