Lloyds Bank PLC

Financial Ombudsman decision DRN8936590 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs and Mr S have complained that Lloyds Bank Plc (formerly Lloyds TSB Bank Plc) lent to them irresponsiblyIrresponsible lending

and has not adequately responded to their financial difficulties.Treatment in financial difficulty

They are particularly unhappy that the bank has registered debt defaults against them, which they would like to be removed.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8936590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.