Valour Finance Limited

Financial Ombudsman decision DRN8933559 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Savvy needed to show forbearance towards Mr M’s financial difficultiesTreatment in financial difficulty

Update Mr M’s credit report, to reflect the new outstanding balance following the removal of interest from 27 June 2018.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8933559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.