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Provident Personal Credit Limited

Financial Ombudsman decision DRN8931972 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I am not persuaded that there is enough evidence for me to be able to safely conclude that Mr B did not receive the loan or that he withdrew from the loan agreement within the withdrawal period.Irresponsible lending

If Mr B is suffering financial difficulties, Provident Personal Credit must respond to those difficulties positively and sympathetically when recovering the amount owed to it.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8931972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.